At AI360D, we are committed to providing high-quality digital and AI-driven services. This Grievance Policy outlines the procedure for customers or users to raise concerns, complaints, or grievances regarding our services or website.
1. Purpose
The purpose of this policy is to ensure:
- Fair, transparent, and timely handling of grievances
- Clear communication between users and AI360D
- Continuous improvement of our services
2. Scope
This policy applies to all users, clients, and visitors of https://ai360d.cloud who wish to report:
- Service-related issues
- Payment or billing concerns
- Data privacy or security concerns
- Website or communication-related complaints
3. Grievance Officer
In accordance with applicable laws, the Grievance Officer details are as follows:
Name: Grievance Officer – AI360D
Email: info@ai360d.cloud
4. Grievance Submission Process
To submit a grievance, users should:
- Email the details of the complaint to the Grievance Officer
- Include relevant information such as service details, dates, and supporting documents
5. Resolution Timeline
- Acknowledgement of grievance: Within 48 hours
- Resolution or response: Within 7–10 business days
If additional time is required, the user will be informed accordingly.
6. Confidentiality
All grievances will be handled confidentially and used solely for resolution and service improvement purposes.
7. Escalation
If a user is not satisfied with the resolution, the grievance may be escalated by replying to the original communication for further review.
8. Policy Updates
AI360D reserves the right to modify this Grievance Policy at any time. Any updates will be published on this page with a revised effective date.
9. Contact Information
For grievances or complaints, please contact:
📧 info@ai360d.cloud